⌁01
Diagnostics & repair
Error messages, inconsistent performance, or a system that won’t start. Tell us what changed, and we’ll discuss the next step.
Discuss a fault ↗BUILT AROUND YOUR EQUIPMENT
Precision service.
For the lasers
you rely on.
Independent service and repair for Candela laser systems. A clear diagnosis. A practical plan. A direct line to your service technician.
01 / Mini GentleLase · GentleLase · Gentle Pro family
CANDELA / GENTLE SERIES
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PRECISION STARTS
WITH UNDERSTANDING.↘
WITH UNDERSTANDING.↘
01 Dedicated equipment focus02 Direct communication03 Clear next steps
WHAT WE DO
Less uncertainty.
More clarity.
From a new fault to routine upkeep, start with the right conversation about your equipment.
⊕02
Preventive maintenance
Plan maintenance around your system’s condition and service history. Address equipment concerns before they disrupt your schedule.
Plan a service ↗↗03
Technical support
Not sure where to begin? Share your model and the symptoms. We’ll help identify what information is needed for an assessment.
Talk to us ↗A FOCUSED SPECIALTY
Your system.
Our starting point.
Support for the Candela platforms you work with. Select your model to start a service inquiry.
01LEGACY SERIES↗02GENTLELASE SERIES↗03PRO SERIES↗04GENTLEMAX SERIES↗
Mini GentleLase
Compact platform. Dedicated attention.
GentleLase
Service for an established workhorse.
GentleLase Pro
Focused care for the Pro platform.
GentleMax Pro / Pro Plus
Support for the GentleMax family.
Don’t see your exact model? Ask us about it. Service scope is confirmed after reviewing your system.
ATTENTION TO THE DETAILS.A STRAIGHTFORWARD PROCESS
Know what’s next.
At every step.
01
Tell us about the system
Send the model, your location, and a short description of the issue. Error codes and service history are useful.
02
Agree on a plan
We’ll discuss the assessment, availability, and scope before arranging service.
03
Get a clear service update
Understand the findings, the work proposed, and the next steps for your equipment.
LET’S TALK SERVICE
Let’s start with
your laser.
Tell us what you’re working with.
We’ll take it from there.
A FEW USEFUL DETAILS
What should I include in my service request?+
The model, service location, symptoms, and any displayed error code. If you email photos, avoid including patients or other personal information.
Is LVM Laser Service part of Candela?+
No. LVM Laser Service is an independent service provider. Candela and its product names belong to their respective trademark owners.
Can I get a quote before service?+
Contact us with your system details. We’ll discuss the assessment and proposed scope so you can decide how to proceed.